Shipping & Returns

At COVET our main goal is to make your shopping experience an enjoyable and rewarding one either online or in shop. Feel free to contact us either by email covetinqualicum@gmail.com or by phone 250-738-0522 Monday to Saturday 10-5:30 or Sunday 11-4.

  • We’ll always do our best to answer any questions or alleviate any concerns you may have.
  • We love to hear comments or feedback about our site, products or services.

 


Here are some FAQ’s that may be helpful:

Do I get an order confirmation?
After placing an order with COVET you will automatically be sent a confirmation email to let you know your order has been successfully submitted. We will also send you a confirmation email providing tracking information once your order has shipped. If you don’t receive an email confirmation, check your ‘junk’ folder, it may be there.

Returns and Exchanges
At Covet we want you to be happy with your purchase, if you find that your purchase doesn’t fit properly or isn’t quite what you had in mind please contact us within 3 days of receiving your order and we will happily exchange it or issue you a store credit. Any returns or exchanges are your responsibility. They must be returned promptly in new condition, with no odours and tags attached. Footwear cannot have scuff marks on the sole.

Damaged Items
We do our best to make sure All items are inspected and shipped in pristine condition, however if you feel you have received a damaged or flawed item please contact us immediately. If you do not contact us about the issue within 3 days we will unfortunately be unable to help you with the issue.

Sale Items are a Final Sale, no exceptions.


Shipping:
Standard local shipping is a flat rate of $9.95 within Canada
FREE SHIPPING on orders over $100.
After we have shipped you will receive a confirmation email with a tracking number. Your order should reach you within 4 days -2 weeks.

For international orders outside of Canada, please contact us for a shipping quote.

We also offer an "in store pickup" option at checkout!

 

Happy Shopping.

covet qualicum boutique

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