Customer Service FAQ’s
At COVET our main goal is to make your shopping experience an enjoyable and rewarding one. We want you to appreciate that you are not just another faceless customer – feel free to contact us either by email firstname.lastname@example.org or by phone 250-266-1784 7 days a week from 10-5:30
- We’ll always do our best to answer any questions or alleviate any concerns you may have.
- We love to hear comments or feedback about our site, products or services.
Anything that will improve your overall shopping experience with us is welcome whether it be inhouse or online.
Here are some FAQ’s that may be helpful:
What are my payment options?
We accept Visa and Mastercard through Paypal. You will need to provide all your shipping information, contact info and a photocopy of your credit card (both sides) with a signature authorizing a payment for your purchase.
Is your website secure?
The security of personal information is a high priority for us. We have taken great measures to ensure your information is private.
Do I get an order confirmation?
Within 24 hours of placing an order with COVET you will be sent a confirmation email to let you know your order has been successfully submitted. We will also send you a confirmation email providing tracking information once your order has shipped. If you don’t receive an email confirmation, check your ‘junk’ folder, it may be there.
At Covet we want you to be happy with your purchase, if you find that something is damaged or doesn’t fit properly please contact us immediately to let us know. We will pay for the initial shipping but any returns are your responsibility. Returns may be done within 30 days of initial purchase, a full refund will be issued less the S&H charges.
Standard local shipping is a flat rate of $9.95 within Canada- excluding remote areas ie; NWT. There may be an additional charge if package is abnormally heavy or large, a note will appear on these product pages. We do complimentary drop shipping to these parts of Vancouver Island…. Tofino, Ucluelet, Port Alberni, Qualicum, Parksville and Nanaimo. For shipping outside of Canada please contact us for a quote. After we have shipped you will receive a confirmation email with a tracking number. Your order should reach you within 4 days -2 weeks.